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Precious Metals Group

Precious Metals Group

Warranty / Guarantee

If for any reason you are not satisfied with your purchase, you may return it within 30 days of delivery for a full refund subject to our terms & conditions of our refund policy. 

We offer easy and complimentary returns. You can return your order to any of our Precious Metals Group stores or contact us at to arrange your return via our website. Please quote your name and order number. 

Please note that any items purchased using Afterpay/ Laybuy or Humm must be returned to our online store for a refund. 

All returns are subject to inspection on their return to make sure the following conditions have been met before processing a refund.
- Items must be returned in their original, new and unworn condition with all appropriate packaging and paperwork.  
- Proof of purchase must be provided in the form of your invoice/ order number. 
- Please note no refunds will be offered on sale items so please make sure you choose carefully.

If eligible for a refund, the refund must be processed back to the original payment method. We are unable to refund alternate debit/ credit cards or bank accounts. 

If the goods are faulty and comply with the original supplier's warranty guidelines we will unreservedly meet our obligations under the Consumers Guarantees Act to provide a remedy.